Castle Painters LLC (“Castle Painters,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This page outlines our Privacy Policy and Terms of Service for all interactions with our website, Google Ads, Facebook Lead Ads, and SMS communications.
Last Updated: May 2026
Privacy Policy
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Phone number
- Email address
- Property address or city
- Details related to your painting or home improvement project
This information may be collected through:
- Facebook Lead Ads (Meta Platforms, Inc.)
- Google Ads lead forms
- Website contact and estimate request forms
- Direct communication via phone, email, or text
How We Use Your Information
The information we collect is used solely to:
- Contact you regarding your inquiry or estimate request
- Schedule on-site or virtual consultations
- Provide painting estimates and service information
- Respond to customer questions or requests
- Improve our marketing and customer experience
Castle Painters LLC does not sell, rent, or trade personal information to third parties.
SMS / Text Message Communications
By submitting your phone number through any of our forms — including website forms, Facebook Lead Ads, or Google Ads lead forms — you expressly consent to receive SMS text messages from Castle Painters LLC regarding your painting estimate and related service communications.
- Messages may include estimate follow-ups, appointment reminders, and project updates
- Message frequency varies based on your inquiry and project status
- Standard message and data rates may apply depending on your carrier
- You may opt out at any time by replying STOP to any message
- Reply HELP for assistance
- SMS consent is not a condition of purchasing any service
- We do not sell or share your phone number with third parties for marketing purposes
- Mobile carriers are not liable for delayed or undelivered messages
- By opting in to receive SMS communications from Castle Painters LLC, you confirm that you are 18 years of age or older
Facebook Lead Ads & Meta Platforms
When you submit information through a Facebook Lead Ad, that information is collected through Meta Platforms, Inc. and securely transmitted to Castle Painters LLC. We use this information only for the purpose stated in the ad, such as providing a painting estimate or following up on your inquiry.
Facebook may independently collect or process data in accordance with its own privacy policies. We encourage users to review Meta’s Data Policy for additional details.
Google Ads & Google Services
Our website uses Google Ads and related Google services, including Google Analytics and Google Tag Manager, to understand how visitors interact with our site and to serve relevant advertising.
- Google may use cookies or similar tracking technologies to serve ads based on your prior visits to our website
- We use Google Analytics to collect anonymized data about site traffic to improve our website and marketing
- We do not share personally identifiable information with Google for advertising purposes
- Opt out of Google’s use of cookies via Google’s Ad Settings
- Opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on
We encourage users to review Google’s Privacy Policy for full details.
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience and support our advertising efforts.
- Analytics: To understand how visitors use our website via Google Analytics
- Advertising: To measure effectiveness of Google Ads and Facebook campaigns and retarget interested visitors
- Functionality: To remember preferences and improve site performance
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Remarketing & Retargeting
We use Google Ads remarketing and Facebook Pixel to show relevant ads to people who have previously visited our website. This is done using anonymous cookie-based data only — we do not retarget using your name, email, or phone number.
- Opt out via Google Ad Settings
- Opt out via Facebook Ad Preferences
Data Sharing
We may share your information with trusted third-party service providers (such as CRM software, scheduling tools, or marketing platforms) strictly for business operations. These providers are contractually required to keep your information confidential and secure. We do not sell or rent your data to any third party.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While no online system is completely secure, we follow industry-standard practices to safeguard your data.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal and business requirements.
Your Rights and Choices
You may request to:
- Access the personal information we maintain about you
- Correct or update inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Opt out of targeted advertising via Google or Facebook settings
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. SMS communications are only available to users 18 years of age or older.
Third-Party Links
Our website may include links to third-party websites or platforms. Castle Painters LLC is not responsible for the privacy practices or content of those external sites.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised “Last Updated” date.
Terms of Service
Acceptance of Terms
By accessing our website, submitting a form, or engaging with Castle Painters LLC, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
Services
Castle Painters LLC provides residential and commercial painting services in East Tennessee. Estimates are provided based on information you supply and are subject to on-site verification before a final quote is confirmed.
SMS Communications Terms
By submitting your phone number through our website or any lead form, you expressly consent to receive SMS text messages from Castle Painters LLC related to your estimate or service inquiry.
- Messages may include estimate follow-ups, appointment reminders, and service updates
- Message frequency varies based on your inquiry and project status
- Standard message and data rates may apply
- Reply STOP to unsubscribe at any time
- Reply HELP for support — or contact us at estimates@castlepainters.com or 865-606-6999
- SMS consent is not a condition of purchasing any services
- We do not share your phone number with third parties for their marketing purposes
- Mobile carriers are not liable for delayed or undelivered messages
- You must be 18 years of age or older to opt in to SMS communications from Castle Painters LLC
Advertising Terms
By interacting with our Google Ads or Facebook Lead Ads, you acknowledge that:
- Information submitted through ad forms will be used solely to follow up on your painting inquiry
- We comply with Google Ads and Meta advertising policies regarding data use and user consent
- We do not use your submitted information to build audience profiles for resale or third-party advertising
User Responsibilities
When submitting information to Castle Painters LLC, you agree to:
- Provide accurate and complete information
- Not submit false or misleading information
- Use our services only for lawful purposes
Estimates & Pricing
All estimates are preliminary and subject to change based on on-site assessment. Final pricing will be confirmed in a written quote before work begins. Castle Painters LLC reserves the right to decline any project.
Limitation of Liability
Castle Painters LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website beyond the value of services rendered.
Intellectual Property
All content on this website, including text, images, and branding, is the property of Castle Painters LLC and may not be reproduced without written permission.
Changes to These Terms
We reserve the right to update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the revised terms.
Contact Information
For questions regarding this Privacy Policy or Terms of Service, please contact:
Castle Painters LLC
Website: castlepainters.com
Phone: 865-606-6999
Email: estimates@castlepainters.com